The hospitality and restaurant industry is much different than it was a mere month ago. Covid-19 and the necessity to stay indoors and distance yourself from others has transformed the way we work, play, and eat. And with no sign of it changing its trajectory any time soon, those in the food industry are looking for different ways to market their limited take out or delivery (through an app) business.
Today I was testing out what such platform. A new app that rewards you for taking out at your favourite restaurant, and paying through them. The premise, to earn rewards each time you do, and to redeem them for cash discounts on your next order.
“Perk Hero” markets themselves as a fun way to take out. You simply download and register the app. It is set up like a video game, with the ability to create your profile, customizing it with your own avatar. For every meal you purchase you collect both experience points and coins. The former allows you to level up, which leads to earning more coins to be put towards future meals. As a range, I earned 45 cents when I levelled up to level one. This landmark was achieved through setting up my profile and the initial first purchase, which they call “quests”, in following with the theme.
The app is fairly straight forward, although it did take me a couple of minutes to figure out how to use the credits I had towards my dinner. But paying is as easy as taking a photo (it literally is), and the app does the rest. The payment is taken on your credit card, which you register when you initially sign up.
My only feedback is that it is odd that you have to input your phone number each time you login, and access the app with the “secret code” they text you shortly after. And with them only recently launching, they have very little restaurants that you can choose from. And one barber shoppe, which predicts their growth and the direction in which they plan to take their platform. But the restaurants that they do have are notable stops: “Las Margaritas”, “Chickpea”, “Dunn”, and one of my favourite restaurants to recommend, “House Special”. So naturally the lattermost was the choice here.
We searched up “House Special’s” menu from off the restaurant’s website and ordered takeout by phone. Easy enough to do, but it would be nice to be able to do so through “Perk Hero”, making it a one stop app. Similarly, the phone number and address is listed for the restaurant, but clicking it doesn’t yield any results. Nonetheless we called ahead and made our choices for take out. And by the time we drove down to the restaurant our order was completed and packed up for us to take and go.
We ordered some of their staples, planning on enjoying it in the tailgate of the 2020 Hyundai Palisade. We chose based on what sounded good, and less on the ease of eating it in the back seat of a car. They are as follows.
Their spring rolls are vegan and gluten free. Crispy mung bean spring rolls served with nước chấm dipping sauce and a side of Vietnamese herbs. This delivered on expectations with a nice crunch. There was minimal grease, and they were well cut with the tangy and acidic fish sauce. Out of everything we had, this was the easiest to eat and share.
“Uncle Hing’s Chicken Wings” was a little more complicated to eat in the car, with you needing your bare hands to hold on to and eat clean their family recipe’s chicken wings and drumlets. The menu jokingly claims it “originates from the remote village of Houston, Texas”. Free range chicken wings prepared with spicy nước chấm. There was plenty of meat on bone. Flavourful, but I would have liked more sauce, something thick and sticky to coat each wing with.
We naturally ordered the “House Special Pho”, prepared with brisket, beef, beef balls, tripe, tendon, and rice noodles in their “famous” beef broth. Served with a baggie of sprouts and fresh herbs, like you would get in a bowl at your table. The serving was a beautifully light, yet full of beefy goodness; a good mix of textures from all the meat parts listed above. And should you need a bit more spice or zip, you can utilize either the container of chilli sauce or hoisin. The difficulty of tailgating here was the pouring of the soup over the noodles and sliced meats. Though I was happy to have so much extra broth to enjoy just as soup, when the noodles were long gone. Also worth noting is that there was an even ratio of noodle to all the meaty toppings over it.
Out of our two noodle orders, I much more preferred their “Bun Bo Hue” for its moderately spicy lemongrass pork and beef broth soup with pork belly, brisket, Vietnamese ham, thick vermicelli noodles, and Vietnamese coriander. I also preferred the thicker noodles use here, and the ability to slurp them down.
Reading salted egg yolk on the menu, I had to try the “Egg Yolk Pork Ribs & Rice”. Braised pork ribs & eggplant tossed in a salted duck egg yolk; served with rice and pickles. I could have used more egg yolk in the mix; and eggplant was better than the pork, which was on the dry side. Overall, both didn’t have enough flavour or sauce to eat with the bed of rice. But I did enjoy the side of pickles for balance and as a palette refresher.
And we also added two bottles of beers to the order, because it is now legal to take those to go to. We indulged in the Saigon Export, it pairing well with the food and all the fish sauce.
In conclusion, this was another great local restaurant to support during these uncertain times. One of my favourites to recommend for consistent service. So go out there and check them out, or revisit your favourites so that they will still be here when we all come out of this.
1269 Hamilton Street, Vancouver BC, V6B 6K3