I haven’t been here in ages, and within the first few mins of our visit, it all came back to me as to why. “The Boss” has been a Metrotown staple for years now. A quick and dirty Hong Kong style cafe that focuses on speed and customer turnover versus service and the customer’s experience. I found the lack of communication insufferable and how they delivered drinks and utensils with a drop, rude. My guest reassured me that this was common place in such diners, and that it’s all about efficiency. But I didn’t feel like being rushed through a meal I was planning on sitting and enjoying with a friend.

I should have known it would be a rough service when they seated my guest in a 2 foot wide booth, and when she asked for one with more space she was given attitude for her request. Our server was displeased, and tried to reassure her that she could fit all her bags and shopping on to the narrow bench beside her. Though she insisted on relocating, and the result was the wait staff making fun of her in Cantonese, not realizing she too spoke and understood the language. I wasn’t present during the whole scene, otherwise I would have stood up for her and walked out. And it wasn’t like we would be missing anything from the meal below.

Our request for water, napkins, and another fork (so that we both got one) was met with a look of intolerance. Like I was burdening them with my request to have the tools I needed to eat my meal. What they didn’t hesitate on was any mention of the bill. Our server asked us twice how we would be paying, together or separate, as she took our order. And later our billed showed up when my guest still had food left in front of her.

We were just looking for a quick bite, so didn’t order anything too elaborate, simple meals for cheap, as to not disappoint. I deemed my slightly more expensive $12.95 meal more worth the cost given how more complex of a meal it was. This was a baked dish that I couldn’t just as easily make for myself as I could my guest’s choice below. “Baked seafood on fried rice with cream sauce. It was actually pretty good. Comforting in its creaminess, but once again, there was nothing much to it. I just wished that there was a warning that it would take much longer to come, or maybe the consideration of them making both dishes so they arrived on time. But I guess that isn’t efficient… the result, I watched my guest eat and she watched me after.

My guest had the “Breakfast combo A and B” for $2 less. But whereas my combo came with a drink, my choice of coffee or tea; my guest’s did not and she paid the $1 more for her lemon ice tea.

From “box A” she was able to choose one dish and another from “box B”. She had her option of an omelet and went for the shredded chicken filing. Grey chicken and green peas in a fluffy egg wrap. They were pretty bland on their own, so found their way into my seafood cream casserole as additional flavour and texture.

This came with her choice of a dinner roll or a slice of bread on the side, with a sealed mini tub of butter. Pretty basic.

Oddly, she chose more shredded chicken, but this time in instant noodle. And it tasted as bland as it looked. It was flavoured with sesame oil, but still lacked so much seasoning. This was left uneaten. There were other options like satay beef and beef brisket, vermicelli or macaroni; and yet she chose a packet she could get herself for $1.90 at any grocery store. At least now she knows, I guess.

 

Would I come back? – No
Would I line up for it? – No.
Would I recommend it? – No.
Would I suggest this to someone visiting from out of town? – No.
No cards accepted, no care given, and no flavour had. A cheap solution, but the food court is only a few steps away. But if you want a more calming place to sit and possibly an even faster dining experience than at any foodcourt with its lengthy lines, I guess this is an easy solution. Don’t deny your cravings.

 

THE BOSS
Metropolis at Metrotown
4720 Kingsway, Burnaby BC, V5H 4J2
604-438-2677
The Boss Restaurant Menu, Reviews, Photos, Location and Info - Zomato